Profile
Change your name, timezone and profile photo, and find where to add your phone number and LinkedIn profile.
Your profile holds your name, timezone and photo. It’s the first page you see when you open Settings. You manage your name and timezone here; owners and admins can also change your photo from your member page.
Who can use it
Section titled “Who can use it”Everyone, on every plan and in every role. The agent can’t change your profile in chat, so make changes on this page.
Change your name or timezone
Section titled “Change your name or timezone”- Open Settings from your profile menu. The first tab, Settings, opens a page headed Profile. You can also go straight to Settings → Settings.
- Edit First name or Last name, then click Update.
- Pick a zone from Timezone. Each one shows its UTC offset, and your choice saves as soon as you pick it.
Update stays grey until you’ve changed your name and both name fields have text. It only saves your name; the timezone saves on its own. Once your name saves, Update goes grey again.
Email shows the address you sign in with. You can’t edit it here.
Change your profile photo
Section titled “Change your profile photo”Owners, admins and members can upload a photo on every plan. Viewers can change their name and timezone, but cannot upload or remove a photo.
- Open Settings → Settings.
- Click Upload photo and choose a PNG, JPEG, GIF or WebP image, up to 8 MB.
- Wait for your new photo to appear. The upload saves automatically; Update is only for your name.
Choose Remove photo to remove your current custom photo. A previously synced photo may appear in its place.
If the upload fails, check the file type and size, then try again. Owners and admins can also change a teammate’s photo from the member page.
Add your phone and LinkedIn profile
Section titled “Add your phone and LinkedIn profile”Profile has no Phone or LinkedIn field. Those live on your member page, and they let Lightfield attribute LinkedIn and WhatsApp messages to you instead of matching them to a contact. See Members for how to add them. Admins can also edit teammates’ details there.
Common questions
Section titled “Common questions”Can I change the email address I sign in with? You can’t edit it on Profile. Email is read-only there. See Signing in if you’re signed in with the wrong address.
Where do I add my phone number and LinkedIn? On your member page, not on Profile. See Members.
Why won’t the Update button work? It stays grey until you’ve changed your first or last name and both fields have text. Your timezone doesn’t need it; it saves as soon as you pick one.
Where do I choose which alerts I get? In Settings → Notifications. See Notifications.