Billing

In Settings → Billing, manage your plan, seats, payments, invoices and on-demand usage.

Who can use it

Only owners and admins can open Settings → Billing, on every plan. It may open in a new tab. Ask an owner or admin if you need a change.

To see what’s using your credits, see Usage.

Plans

• Starter: $89 per user per month, for founders just getting started.
• Pro: $999 per workspace per month, for small customer-facing teams.
• Growth: $1,999 per workspace per month, for companies scaling pipeline generation.
• Enterprise: custom pricing, for organizations with custom requirements.

Every plan includes automatic record updates, meeting recording and transcription, agent chat, email and Slack sync, custom objects and relationships, and multiple pipelines.

	Starter	Pro	Growth	Enterprise
Capture seats	Billed per user, up to 3	5 included	10 included	Custom
Viewer seats	Not included	Unlimited, free	Unlimited, free	Unlimited, free
Connected mail and calendar accounts	1 per member	Several per member	Several per member	Several per member
Records	Up to 50,000	Up to 250,000	Up to 750,000	Custom
Workspace credits included	None	450,000	900,000	Custom
Automations and workflows	❌	✅	✅	✅
Email sequences	❌	✅	✅	✅
Multi-channel sequences (email and LinkedIn)	❌	❌	✅	✅
Dashboards and reporting	❌	✅	✅	✅
Microsoft Teams sync	❌	✅	✅	✅
Role-based access control	❌	❌	❌	✅
Formula fields and field conditions	❌	❌	❌	✅
Premium chat models	❌	✅	✅	✅
Structured prospecting	❌	❌	✅	✅
Single sign-on (SSO)	❌	❌	❌	✅

See Roles and permissions, SSO and People search for feature details. Structured prospecting is separate from researching a named company or person on the web.

Support also grows with the plan: Starter includes email support, Pro adds a dedicated customer success manager and Slack support, and Growth and Enterprise add more hands-on help with setup, outbound and migration.

Earlier plans can differ. Check Settings → Billing and ask support if the displayed plan or features do not match your agreement.

Seats

Capture seats

A capture seat is for someone whose work Lightfield captures: it syncs their Google or Outlook mail and calendar, records and transcribes meetings on their calendar, and updates records from their emails and meetings. Owners, Admins and Members each use a capture seat.

• Starter is billed per user, up to 3 users, each with a capture seat.
• Pro includes 5 capture seats and Growth includes 10. To go beyond your plan’s seats, contact your account executive.
• On Pro and Growth, you can add an extra inbox for $200 per month, billed annually, without changing plans.

Viewer seats

Viewers can see every record they have permission to view and use chat to query and analyze them, but can’t edit shared data or connect a mailbox. On Pro, Growth and Enterprise, Viewer seats are free and unlimited. The current Starter plan does not include Viewer seats; earlier plans can differ. For what each role can do, see Members.

Add and remove seats

• Adding a seat: invite someone in Settings → Members. If the invite adds a paid seat, Lightfield shows the price and asks you to confirm. The charge starts only when they accept the invite, and it’s prorated for the current billing cycle.
• Pending invites each hold a capture seat until they’re accepted or revoked.
• Removing a seat: deactivate the person in Settings → Members. Deactivated people don’t count toward your seats.

Check active seats in Settings → Members or under Your plan in Billing.

Manage payment methods and invoices

Open Settings → Billing:

• Your plan shows the plan, seats and renewal date.
• Payment methods: click Add payment method, or open a card’s Payment method actions menu to Set as default or Delete it.
• Billing information: open Billing information actions and choose Edit to change the billing email or address invoices go to.
• Invoice history lists every invoice with its Date, Amount and Status.

On-demand usage and spend limit

Owners and admins can manage usage in Settings → Billing, under On-demand usage and limit:

• On-demand usage lets work continue past your included credits, billed at your agreed rate.
• On-demand spend limit caps what the workspace can spend in a monthly billing cycle. When it’s reached, automations and workflows, sequences, advanced enrichment and chat beyond your monthly allowance stop until the next billing period. Record syncing and updates continue.

To set a limit, click Set limit, enter a Monthly limit in dollars, and click Save. The section then shows On-demand spend limit with the amount and the date it resets.

Upgrade your plan

Use Upgrade your plan (or Talk to us to upgrade) on the billing page. To move to a different plan in any other way, email support@lightfield.app.

Downgrading to Starter

Starter doesn’t include:

• automations and workflows
• sequences
• dashboards
• Viewer seats
• more than one connected mail and calendar account per member
• Microsoft Teams sync

Starter also supports up to 3 capture seats and 50,000 records. Before you downgrade, deactivate people or change them so you’re within the seat limit.

To downgrade, email support@lightfield.app. We’ll go through what changes for your workspace before anything happens.

Cancel your plan

Before you cancel, export anything you want to keep from any table view or by asking the agent in chat. See Tables, views and exports.

1. Go to Settings → Billing.
2. Click Cancel plan (or Cancel trial during a free trial).
3. Tell us why you’re canceling, then click Cancel plan to confirm.

The confirmation tells you whether the cancellation takes effect immediately or at the end of your current term. Your final invoice covers usage up to the date the plan ends. Until then, you can click Undo cancellation on the billing page.

If you don’t see Cancel plan, email support@lightfield.app with your workspace name and we’ll cancel it for you.

Request a refund

If you were charged when you didn’t mean to be, for example because:

• you forgot to cancel before your trial ended
• you didn’t realize your trial would convert to a paid plan
• you subscribed by accident
• you couldn’t get into the app to cancel in time

email support@lightfield.app with “Refund request” in the subject. Include the email address on your account, your receipt or invoice number if you have it, and a short explanation. Our team reviews each request and handles the refund and the cancellation together, so you don’t need to send two requests.

If you thought you had already canceled but were charged again, contact us right away.

Once a refund is processed, it usually appears on your statement within 5 to 10 business days, depending on your card issuer. If you want to try Lightfield again later, you can start a new subscription at any time.

For how Lightfield protects and handles your data, see Security.

Common questions

Which plan includes SSO? Enterprise. See SSO for how it works once it’s set up.

Do Viewers cost anything? No, on Pro, Growth and Enterprise Viewer seats are free and unlimited. The current Starter plan doesn’t include Viewers.

Why don’t I see Settings → Billing? Only owners and admins have access. See Members to check roles.

Does a pending invite cost money? Not yet. A pending invite holds a capture seat, but the charge starts only when the person accepts.