--- title: Notifications | Lightfield description: Choose which Lightfield alerts reach you in the app, by email or in Slack, and turn off the ones you don't need. --- Notifications lets you choose, for each kind of alert, whether Lightfield tells you in the app, by email or in Slack. Your choices apply only to you. ## Who can use it Everyone, on every plan. Which sections you see depends on your role and plan; see [What you see on Notifications](#what-you-see-on-notifications). The agent can’t change your notification settings in chat, so make changes on this page. Earlier plans can differ. [Check your workspace’s available features](/help/missing-feature/index.md). ## Choose how you get an alert 1. Go to [Settings → Notifications](https://crm.lightfield.app/crm/settings/notifications/). 2. Find the alert’s row. Each row has up to three boxes, in this order: - **Slack** sends it as a Slack message. Until your Slack account is connected, these boxes show a dash. Follow the [Slack connection instructions](#the-slack-boxes-show-a-dash). - **Email** sends it by email. - **In-app** shows it under the **Notifications** bell in the header. **Mark all as read** clears the list. 3. Tick or clear a box. The change saves at once. If it doesn’t save, you see **Failed to update notification preference**. A dash instead of a box means that channel isn’t offered for that alert: **Meeting daily digest** and **Agent notifications** have no **In-app** box. ## What you see on Notifications Sections appear in this order. Some depend on your role or plan, so you may see fewer. | Section | Alerts | Who sees it | | --------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- | | **Chats** | **New chat message**: when Lightfield takes more than 60 seconds to draft a reply. | Everyone. | | **Tasks** | **Due date reminders**, with a menu for how far ahead: **1h before**, **4h before**, **12h before** or **24h before**. **Manual reminders** for times you set on a task. **Task assigned to you**. | Everyone except Viewers. | | **Meetings** | **Meeting ready for review**: when a transcript has been processed and summarized. | Everyone. | | **Automations** | **Automation run failed** and **Automation runs held**. Each has a menu: **Created by you** or **All automations**. | Owners and admins, on plans that include automations: Pro, Growth and Enterprise. | | **Sequences** | **Sequence failures**, **Sender health** and **Sequence replies**. | Plans that include sequences: Pro, Growth and Enterprise. | | **Emails** | **Manual reminders** for times you set on an email. | Everyone except Viewers. | | **Digests** | **Meeting daily digest**: a summary of your upcoming meetings. | Everyone. | | **Agents** | **Agent notifications**: when the chat agent or an automation sends you a notification. | Everyone. | | **Billing** | **Usage alerts** and **Spend alerts**. | Owners and admins, in workspaces that show **Usage** in Settings. | On Starter, the **Sequences** and **Automations** sections don’t appear because Starter doesn’t include those features. To get them, an admin changes the plan in [Settings → Billing](https://crm.lightfield.app/crm/settings/billing/), or you can contact Lightfield. Until then, your other alerts work as listed. Three alerts are rate-limited. **Automation run failed** and **Sequence failures** send at most once a day per automation or per sequence. **Automation runs held** tells you when a surge ends, then every day while runs are still waiting. A held run is one Lightfield set aside before it started, after a surge of triggers or once the daily limit was reached; see [Runs and held runs](/help/automations/runs-and-held-runs/index.md). ## Stop the sender health emails **Sender health** tells you when a sequence sender can’t send, and again when it’s sending. To stop the emails: 1. Open [Settings → Notifications](https://crm.lightfield.app/crm/settings/notifications/). 2. In **Sequences**, find **Sender health**. 3. Clear the **Email** box. Clear **In-app** and **Slack** too if you want none of them. The **Email** box is cleared. Turning it off only silences the message. The sender still can’t send until its problem is fixed; see [Replies and troubleshooting](/help/sequences/replies-and-troubleshooting/index.md). You get this alert if you own the sender, or if you own a sequence that uses it. Workspace admins don’t get it unless they are one of those. Senders that fail within the same 15 minutes share one alert. ## Get notified about sequence replies Turn on **Sequence replies** under **Sequences**. The alert goes to the member whose connected account sent the message the contact replied to: the sender’s mailbox owner for an email reply, or the LinkedIn account owner for a LinkedIn reply. It doesn’t go to the sequence’s owner or to admins unless they are that sender. You get one alert per contact, for their first reply. It names the contact and the step they replied to, and **View reply** opens the enrollment. Email and Slack alerts include a preview of the reply. The in-app one doesn’t. ## Troubleshooting ### I don’t see a section on Notifications - **Your role or plan doesn’t include it.** Automations and Billing are for owners and admins, Tasks and Emails are hidden from Viewers, and Sequences needs a plan that includes sequences. See [What you see on Notifications](#what-you-see-on-notifications). - **It isn’t turned on for your workspace.** **Billing** appears only in workspaces that show **Usage** in Settings. Email to ask. ### The Slack boxes show a dash Check whether your Slack account is connected. Connect it in [Settings → External apps](https://crm.lightfield.app/crm/settings/external-apps/). If your plan doesn’t show a Slack card there, use the Slack connection option in **Settings → Notifications**. Then tick the alerts you want. If you see **Your workspace admin needs to connect Slack in Integrations first.**, an admin connects Slack for the workspace first. See [Slack](/help/settings/integrations/slack/index.md). ### I turned an alert on and nothing arrives - **The alert is rate-limited.** **Automation run failed** and **Sequence failures** send once a day per automation or sequence. - **It only fires once.** **Sequence replies** alerts on a contact’s first reply to an enrollment, and **Sender health** batches senders that fail within the same 15 minutes into one alert. ### I get alerts for sequences I don’t send **Sender health** also reaches the owner of each affected sequence, so you get it for sequences you own even when someone else sends them. **Sequence replies** and **Sequence failures** go to the person who sends. ## Common questions **How do I stop the sender health emails?** Clear the **Email** box on **Sender health** under **Sequences** in [Settings → Notifications](https://crm.lightfield.app/crm/settings/notifications/). The sender’s problem stays until you fix it. **Do I get notified when someone replies to my sequence?** Yes, if **Sequence replies** is ticked. It goes to the member whose mailbox or LinkedIn account sent the message, once per contact. **Can I get alerts in Slack?** Yes. [Connect your Slack account](#the-slack-boxes-show-a-dash), then tick the **Slack** box on each alert you want there. **Can I turn off all email from Lightfield?** Yes, for these alerts. Clear the **Email** box on each row you see.