---
title: Gong | Lightfield
description: Sync Gong recordings and transcripts to matching Lightfield meetings.
---

Connect Gong once for your workspace, and Gong recordings and transcripts appear on the matching meetings already in Lightfield, where the agent can use them.

## Who can use it

Gong isn’t tied to a plan. An owner or admin connects it in Settings → Integrations, and you need permission in Gong to approve the connection. Instant sync also needs a Gong tech admin.

## Connect Gong for your workspace

People with access to a Lightfield meeting’s full content can read its attached Gong recording and transcript; metadata-only access does not include them. Check [privacy and access](/help/privacy-and-access/index.md) before syncing.

1. Go to [Settings → Integrations](https://crm.lightfield.app/crm/settings/integrations/), find **Gong**, and click **Connect**.
2. Approve the permissions in Gong.
3. Under **Choose a workspace to sync from**, pick the Gong workspace. Only its recordings and transcripts are available in Lightfield.
4. Under **Choose a back sync range**, pick how far back to sync, up to two years. A longer range brings more history onto your existing meetings.
5. Click **Confirm**.

Gong shows as **Connected**, with your workspace under **Selected workspace**. You can change the back sync range later on the same card. To change workspace, disconnect and reconnect Gong.

## Set up instant sync

Without instant sync, new Gong calls arrive on the next periodic sync. With it, a call syncs as soon as Gong finishes processing it, which can take a while after the call ends. This step is optional.

1. In Settings → Integrations, on the Gong card, find **Instant sync webhook** and click **Copy URL**. The URL contains a secret key, so treat it like a password.

   ![The Instant sync webhook row with the Copy URL button on the Gong card in Lightfield](/_astro/instant-sync-webhook.BxH-UU9u_AMVLD.webp)

2. In Gong, go to **Admin center → Settings → Ecosystem → Automation rules** and click **+ Add Rule**.

3. Set **Trigger** to **New call** and **Action** to **Fire webhook**. **All calls** is fine for criteria, because Lightfield keeps only calls from the workspace you selected.

4. Paste the URL and set **Authentication method** to **URL includes key**, not Signed JWT header.

   ![Gong rule settings with the New call trigger, Fire webhook action, Lightfield URL and URL includes key selected](/_astro/gong-webhook-rule.Cwl6m5wz_1Biyo0.webp)

5. Name the rule. **Test now** sends a real call to Lightfield; choose a call you want to sync, test it, then turn the rule on.

The test sends a real call, which syncs to Lightfield. The URL stays the same if you disconnect and reconnect Gong. If you remove the integration, delete the rule in Gong.

## How Gong calls show up

Lightfield matches each Gong call to an existing meeting by its calendar event, or failing that by the same meeting link within six hours of the call’s start. After Gong finishes processing the call, the recording and transcript appear on the meeting page.

Gong doesn’t create meetings. A call with no matching meeting is held and attached if the meeting appears later, for example after the attendee’s calendar is connected.

The meeting’s content visibility also controls access to its Gong recording and transcript.

When a meeting has a Lightfield recording too, the summary and suggested tasks come from the Lightfield transcript by default. To use Gong’s instead, choose Gong from the **Source** dropdown in the meeting header, then click **Use Gong** in the banner. See [Transcripts](/help/meetings/transcripts/index.md). To stop the Lightfield recorder joining calls Gong already records, see [Recording](/help/settings/recording/index.md).

![The Source dropdown on a meeting page with Gong chosen as the transcript](/_astro/set-primary.Dn-QPf5l_1OOPLU.webp)

## Disconnect Gong

An admin disconnects Gong in Settings → Integrations. New Gong recordings stop syncing; ones already attached stay.

## Troubleshooting

### A meeting I know was recorded has no Gong recording

Gong attaches only to meetings that exist in Lightfield, and only within the back sync range chosen when connecting. Check that the meeting is in Lightfield and that Gong shows **Connected**. Without instant sync, a new call arrives on the next periodic sync.

### The Gong card says This integration has been disconnected

Your Gong session expired or its permissions were revoked, so calls aren’t syncing. Click **Reconnect** on the card and approve in Gong.

## Common questions

**What happens if I change the back sync range after connecting?** It applies from then on. Recordings already attached stay.

**How do I change the Gong workspace?** Disconnect Gong, connect again, and choose the workspace you want.

**Are Gong transcripts available through the API and MCP?** Yes. A Gong transcript attached to a meeting is available through the [meeting transcript API](/using-the-api/retrieving-meeting-transcripts/index.md) like any other transcript.