--- title: Contacts | Lightfield description: Understand how contacts are created, add a contact yourself, and keep every email address a person uses on one contact. --- A contact is a person, such as “Sarah Chen, VP Sales at Acme”. Lightfield attaches each contact to the [account](/help/accounts/index.md) for their company. ## Who can use it Contacts are on every plan. Owners, admins and members can create, edit and delete contacts. Viewers can see contacts but can’t change them. ## How contacts are created Lightfield can create contacts from synced email and meetings. Each connected account’s **Account & contact creation** setting determines which conversations create them; **Off** prevents automatic creation. See [How records are created](/help/settings/mail-and-calendar/how-records-are-created/index.md). You can also create contacts yourself, ask the agent in chat, [import them](/help/settings/import-history/index.md), or create them through the [Lightfield API](/using-the-api/object-types/index.md). A contact can be linked to more than one account, for example an advisor who works with several of your customers. ## Create a contact 1. Open **Contacts** in the sidebar and select **Create contact**. 2. Fill in **Account**, **Name**, **Email** and **Phone**, and optionally **Title (optional)**. 3. To link the person to a deal, pick it in **Opportunity (optional)**. They join the opportunity with the **Evaluator** role. See [Opportunity roles](/help/opportunities/#opportunity-roles/index.md). 4. Select **Create**. Lightfield shows **Contact created successfully** and the contact appears in **Contacts** and on the account. Or ask the agent: “Add Raj Patel, , Head of IT at Acme.” ## Add more than one email address A contact can have several email addresses, so you can track every address a person uses without creating duplicates. 1. Open the contact. 2. Select the email field, type the address in **Add email**, and press Enter. The contact now shows both addresses, and emails and meetings with either one attach to it. ## Change a contact’s photo If you can edit the contact, click its photo at the top of the record and choose an image. If a custom photo is already set, the menu offers **Upload photo** and **Remove photo**. The photo updates after the upload; removing it can reveal a previously synced photo. The same [file types and size limit](/help/settings/profile/#change-your-profile-photo/index.md) apply as for your profile photo. Viewers and people without edit access cannot change contact photos. ## People who use personal email addresses Whether Lightfield creates contacts from personal addresses such as @gmail.com is set for each connected account by **Create contacts from personal email addresses (eg. @gmail.com, @outlook.com)** in [Settings → Mail and Calendar](https://crm.lightfield.app/crm/settings/mail-and-calendar/). You can also create the contact yourself and link it to the right account; emails and meetings with that address then attach to it. ## Delete a contact Deleting a contact unenrolls it from any sequences it is in. Check that consequence before you delete it from the contact’s menu. Deleted contacts wait in **Deleted Items**, where you can restore them. See [Deleted items](/help/deleted-items/index.md). ## Troubleshooting ### ”The email address you entered is already in use by another contact” Another contact already has that address. That’s usually a duplicate of the same person. Ask the agent in chat to merge the two contacts, and the addresses move to the contact you keep. See [Merge duplicate records](/help/accounts/merge-duplicates/index.md). ### ”A contact associated with one of the provided emails is in Deleted Items” The address belongs to a deleted contact. Restore that contact from [Deleted items](/help/deleted-items/index.md), and merge it if it’s a duplicate, instead of creating a new one. ## Related documentation Need more room for record fields? [Resize the details panel](/help/getting-started/tables-views-and-exports/#resize-a-records-details-panel/index.md). For an integration, use [Fields and relationships](/using-the-api/fields-and-relationships/index.md) to represent contact data and [List methods](/using-the-api/list-endpoints/index.md) to retrieve contacts. See the [contact reference](/api/resources/contact/index.md) for endpoint schemas. For an API integration, see [record creation, updates and recovery](/using-the-api/manage-records/index.md). ## Common questions **How do I add a second email address to a contact?** Open the contact, select the email field, type the address in **Add email** and press Enter. **Can a contact belong to more than one account?** Yes. Ask the agent to link the contact to the other account, for example “Link Sarah Chen to Northwind Robotics as well as Acme.” Review the proposed change before approving it. **Does Lightfield create contacts from Gmail addresses?** It depends on the personal email setting for each connected account in [Settings → Mail and Calendar](https://crm.lightfield.app/crm/settings/mail-and-calendar/). You can create the contact yourself or ask the agent to create it. **Will Lightfield create a contact again after I delete it?** No. Lightfield doesn’t recreate a deleted contact from new email.